This Privacy Policy describes how The Flower Guy (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://theflowerguy.in/ (the “Site”).
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:
- Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
For payment information, we use Razorpay to process all transactions. We do not directly collect, store, or process your sensitive payment card details on our Site. This information is securely handled by PayU Payments Private Limited.
We refer to this information as “Order Information.”
2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for delivery, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:
- Communicate with you regarding your orders and our services.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- We use PayU Payments Private Limited for secure payment processing. You can review Razorpay’s privacy policy here: https://payu.in/privacy-policy/
- We use delivery partners such as Dunzo, Rapido, Porter, WeFast, Delhivery, and other local partners to deliver your orders. Your shipping details are shared with them for this purpose.
- We may use analytics providers like Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
4. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at theflowerguy.blr@gmail.com or by mail using the details provided below:
Date: July 16, 2025